FAQ

Why can't I access the website?
The website has probably been blocked. Please contact our customer service to send provide you with a new website URL to download the game.

Why can't I login to the game client?
Please check your internet connection status. If problem persists, please contact our customer service for assistance.

Why do live games video hang sometimes?
This may be due to a temporary poor connection by your internet provider. This may also be related to your computer's performance, please restart and try again. If the problem continues, please contact our customer service.

Why there is no available table for live games?
Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

I’m having problems connecting/logging in, how to I investigate and fix it?
Please contact our customer service for assistance.